Privacy Policy

Effective Date: 7/22/2026

Sequoia Roofing respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information submitted through our website, contact forms, telephone calls, email communications, and text messaging program.

Information We Collect

We may collect information that you voluntarily provide, including:

• Your name
• Mailing or service address
• Email address
• Mobile or telephone number
• Project or property information
• Details concerning roofing, remodeling, repair, construction, or general contracting services
• Appointment and estimate information
• Communications you send to us
• SMS consent, opt-in, and opt-out records

We may also collect limited technical information when you use our website, such as your browser type, device type, IP address, and pages visited.

How We Use Your Information

We may use your information to:

• Respond to questions and service inquiries
• Schedule estimates, inspections, consultations, and appointments
• Provide roofing, remodeling, repair, construction, or general contracting services
• Send appointment confirmations and reminders
• Communicate project, scheduling, material, delivery, weather-delay, or job-site updates
• Provide customer support
• Send invoices, payment reminders, warranty information, and service follow-ups
• Maintain records of consent and communication preferences
• Comply with legal, carrier, telecommunications, and messaging-platform requirements

Information Sharing

We may share information with service providers that assist us with website hosting, customer service, appointment scheduling, communications, payment processing, message delivery, or regulatory compliance. These providers may use information only as necessary to perform services on our behalf.

We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, employees, property, or business.

SMS Messaging Program

Program Description

By opting in to receive text messages from Sequoia Roofing, you may receive messages concerning roofing, construction, remodeling, repair, or general contracting services.

Messages may include:

• Estimate or inspection scheduling
• Appointment confirmations and reminders
• Project and job-site updates
• Weather-related delays
• Material or delivery updates
• Customer service responses
• Invoice or payment reminders
• Warranty information
• Service follow-ups

Promotional or seasonal messages may be sent only when appropriate consent has been obtained.

Message Frequency

Message frequency varies based on your inquiry, appointment, project, and service needs. You may receive approximately 5-10 messages per month based on your project needs.

Opting Out

Reply STOP or OPT OUT to unsubscribe from text messages.

We will send a confirmation message after receiving your opt-out request. After that confirmation, you will stop receiving text messages unless you sign up again and provide new consent.

Reply HELP for assistance or contact us at (760) 739-ROOF.

Message Delivery

Message delivery may be delayed or unsuccessful because of mobile carrier issues, network availability, device compatibility, or other circumstances outside our control.

Mobile carriers are not responsible for delayed or undelivered messages.

Message and Data Charges

Message and data rates may apply according to your wireless service plan. Contact your wireless provider for information concerning your messaging and data rates.

Consent to receive text messages is not a condition of purchasing goods or services.

Data Retention and Security

We retain personal information only for as long as reasonably necessary to provide services, maintain business records, document consent, comply with legal obligations, and resolve disputes.

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no electronic storage or transmission system can be guaranteed to be completely secure.

Your Privacy Choices

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal and record-retention requirements.

You may unsubscribe from text messages by replying STOP or OPT OUT. You may unsubscribe from marketing emails by following the instructions included in those emails.

Privacy Questions

For questions about this Privacy Policy or our information practices, contact: